Frequently Asked Questions

I WOULD LIKE TO SELL YOUR PRODUCTS, IS THERE A TRADE SECTION?


Yes there is. We do have strict guidelines for supplying to the trade. Quite simply you must have business premises and be involved in the sale of gifts or associated products.
To be considered for a Trade Account please click here and create a username and password and click on the apply for trade account button.


HOW LONG FOR MY ORDER TO ARRIVE?

We normally process all orders in under 5 days. We have large stocks of all our items and as a result many items leave the next working day. 
We normally allow ourselves a 5 day turnaround to accomadate engraved orders or where stock is not immediately available.
**REMEMBER** This is how long the factory takes to process your order and does not include shipping time. For details on delivery times and options to your country please click here


WHAT ARE YOUR DELIVERY COSTS?

Delivery costs vary on two things:-
1 - Where in the world we are shipping to
2 - Which class of service you wish to choose.
We offer some of the most competitive rates available from the World's leading distribution companies.
We have created a large number of options to choose from when considering delivery, which gives you the customer complete control over costs.
Delivery costs are clearly shown at checkout once you have selected your country and chosen your preferred delivery method.
For details on delivery times and options to your country please click here


HOW DO I CARE FOR MY PEWTER PRODUCT

Please use the following link to see how how to care for your pewter products click here


WHAT HAPPENS IF MY ITEM IS FAULTY OR DAMAGED?

On the rare occasions where a product has arrived faulty or damaged, you must notify us within 7 days of receipt with details of the problem.
This is preferred by email.
We may ask you to email us photo's of the faulty/damaged product so we can assess the problem.
Our staff will then ensure that your problem is dealt with swiftly and effectively.
If your problem requires a replacement, you will be asked to return the faulty/damaged goods to us. The cost of postage back to us will be fully refunded on return of the product(s).